Terms of Service

These terms apply when you use this website or place an order with [Business name]. Please read them before you buy.

About us

This store is operated by [Business name], [registered address]. Contact: [support email].

Personalized products

Every mat is made to order using the name and options you choose. Please check the preview carefully: we make the mat exactly as shown in your order, including spelling. The preview is drawn to scale; colors on your screen may differ slightly from the finished mat.

You are responsible for the text you submit. We may decline or cancel an order whose text is offensive or infringes someone else’s rights, and refund you in full.

Prices and payment

Prices are shown in the store currency and include the options you select. Shipping costs are shown at checkout before you pay. [State whether prices include sales tax or VAT.] Payment is taken when you place your order.

Orders

Your order is accepted when we send the order confirmation email. Because production starts soon after, contact us within [number] hours if you need to change a name or option. Once production has started, changes may not be possible.

Delivery, returns and refunds

Delivery times and costs are set out on the Shipping & Returns page. Faulty and damaged items are covered by our Refund Policy. These policies do not affect your statutory rights.

Liability

[Describe the limits of your liability as allowed by the law that applies to you. Mats are accessories for feeding areas and are not chew toys; add any product safety notes from your manufacturer.]

Governing law

These terms are governed by the laws of [jurisdiction].

Changes to these terms

We may update these terms. The version that applies to your order is the one shown when you placed it.